TI-Rescue Accessibility and Accommodation Plan
Should a person need access to the Thousand Islands Emergency Rescue Service (TI-Rescue) office and facilities at 100 Union St. Clayton NY, 13624, but requires assistance because of a handicap or other inherent mobility problem, the individual, or a requesting party, must contact the TI-Rescue office during normal business hours to arrange assistance with accessibility from our office staff or employees.* The individual or requesting party must call our office at (315) 686-4333 and give a time of arrival and what reasonable accommodations the person may need to gain access to our offices. Wheelchair access will require entrance into our building via a garage door and being assisted to our offices via escort by and assistance of a TI-Rescue employee.* Other accommodations will be addressed on a case-by-case basis. Our business office is open Monday through Friday from 9:00 A.M to 5:00 P.M. Our phone number is (315) 686-4333.
*NOTE: There are times when all TI-Rescue staff must leave the building due to emergency situations beyond our control. This may result in no one being available at the appointment time, and/or may result in the individual being asked to leave the building temporarily if our staff has to leave and the individual cannot exit the building without help from TI-Rescue employees. For this reason, individuals needing accommodation are asked to bring someone with them for personal assistance if possible.